Linda Watters

Senior Associate

Location: Americas

Recently retired as the Director of Emergency Response (ER) & Business Continuity (BC) for Hawaiian Airlines (HA) and wishes everyone Aloha. She also retired with over forty years of aviation experience with United Airlines. Linda was responsible for the oversight, development, management and direction for all facets of the Hawaiian Airlines ER/BC programs. This included the training and team management of HEART (Hawaiian Emergency Assistance Response Team), Corporate & Station ER Plans/Training, Go Team, and system wide drills as well as working with local and government agencies on natural disaster plans.

Linda is a member of the A4A Emergency Working Group, contributed to the IATA ER Best Practices and worked with the NTSB-TDA in managing the humanitarian response side of accidents and events involving HA and UA customers and employees. She started an Emergency Working Group (EWG) at HNL Daniel Inouye International Airport. Past positions at UA included Inflight Service (including oversight of ER policies/procedures for the Flight Attendant Division/Domiciles, and served as Security SME in liaison with internal and government organizations to ensure compliance with federal safety and security directives); Corporate Security (FAMS Liaison, TSA Watchlists, GSC, & airport security audits).

Linda has responded to, and provided humanitarian response assistance for all UA and UAX incidents (including turbulence injuries, diversions, evacuations and natural disasters) as well as providing assistance to other air carriers beginning with her first ER experience in 1979. She has provided family assistance working the family Travel Desk for all UA accidents throughout her career and worked the Manifest Reconciliation and Travel Desks during 9/11. She led the UA Special Assistance Team (SAT) by providing team leadership and humanitarian response at the Family Assistance Center (FAC) for the Asiana accident in San Francisco in July 2013.

Linda received her Bachelor of Science degree from Utah State University and is honored to be working with GoCrisis