Jean has 35+ years of experience as an aviation professional with Western Airlines and Delta. She held positions of increasing responsibility in Reservations, Airport Operation, Operations Control and Emergency Planning and Response. Her response experience includes Go Team and Immediate Crisis Team leadership for aircraft accidents, bombings, and terrorist events and Command Center activations for emergency as well as other business continuity events. She has been a training developer, facilitator and training leader for human services and airport emergency response drills and exercises. She was instrumental in the development of standardized station emergency plans for Delta and is passionate about providing training and hands on exercises to best prepare responders for their roles in crisis situations. Additionally she is a professional Voice Actor and has provided voice overs for online training and book narrations.