GoAssociates

The GoTeam consists of an energetic, multi disciplinary team with extensive experience in managing international crises across multiple industries. We apply our field experience with current research and knowledge to provide our clients with up-to-date tools that apply the latest challenges and opportunities in crisis management. Our core response team is a multinational team and between us, we speak 6 languages and we have over a hundred years of collective experience in some of the world’s largest brands. Meet our associates:

Jade D’Costa

Jade D’Costa has more than 15 years of experience in Aviation Emergency Response, Crisis Management and Corporate safety working for WestJet Airlines and Pacific Coastal Airlines. She has written, implemented and audited various station response plans, and Corporate Incident command structures. Jade played an integral part in training both station response and Special Assistance as well as coordinating and commanding Emergency Response exercises for various levels of organization. Jade was member of the Incident Command Team who responded to the 2010 Hotel explosion at the Grand Princess in the Riviera Maya, she also lead the Covid-19 response for Pacific Coastal Airlines.

Jade is a registered Social worker, holding her BSW from the University of Calgary, she is a certified trainer of Incident Command Structures level 100-400, and holds various training certifications from the National Transportation Safety Board. Jade is fluent in English and French.

Jonathan Blanche

Jonathan has more than 10 years experience responding in a leadership role to mass fatality disasters which started when he assisted in the response supporting the Australian Department of Defense in their response to the 2004 Asian Tsunami. Jonathan’s role was Logistics and Operations and he has since responded to countless high profile incidents and disasters on site leading deployed teams or within the Emergency Operations Centre providing organisational and logistical expertise.  These include Helios Air flight 522, Rio Tinto helicopter crash in Peru, Afriqiyah flight 771 and Air India flight 812.

Jonathan also worked within the Nuclear Power industry, responsible for the Data & Voice Networks and Emergency Planning and Procedures. His responsibilities included Management of the National Nuclear Activation Call System (NNARCS). Jonathan was in the Royal Air Force for 10 years.

Rebecca Carr

With over 10 years’ experience in crisis management and an MSc in Disaster Management and Sustainable Development from Northumbria University, Rebecca has built up a wealth of knowledge across a number of sectors including UK Local Authorities, NHS, Voluntary and the Aviation industry.

Rebecca’s areas of expertise include; incident response, creation and testing of plans, large scale live exercises, table-top based exercises and planned events.

Her landmark projects and incident responses include; programme management for the London Olympic and Paralympic Games as part of the British Red Cross, delivery of mitigation processes for the UK response to H1N1 in 2009 as part of the National Health Service, emergency management in response to the devastating UK floods in 2013 with Surrey County Council and aviation incidents including protestors chained together on the runway at London City Airport and terminal evacuation in relation to a chemical incident.

Elizabeth Flaherty

Elizabeth has more than 20 years experience in public relations and the media. She began her public relations career as media advisor at the Royal North Shore Hospital. At the time it was the busiest hospital in the State and she quickly demonstrated her natural ability to manage very sensitive and often high profile issues in a consistently pressured environment.

Elizabeth used her exceptional strengths in media and issues management to work across a range of specialised areas including telecommunications, finance, tourism and the emerging alternative energy sector. However, health care continued to be a cornerstone of Elizabeth’s career. In the media Elizabeth has worked across newspaper, radio and television. That experience translates to her public relations expertise and she has never issued a media release that did not receive coverage. Her roles have included both in-house and agency roles. Elizabeth has a Bachelor of Arts degree in Television and Sound Production, and a Graduate Diploma in Southeast Asian Studies.

Mei Su

Having worked for Air China for about 30 years, Mei Su’s career were mainly devoted to international affairs,safety management and emergency response management. As the head of Air China’s Alliance and IATA affairs, she has been involved in emergency response planning for many years, including the Star Alliance emergency response & safety committee and IATA’s crisis communications. Mei has an MBA degree, was awarded the Chevening scholarship from the UK Foreign Commonwealth Office and graduated from Royal Holloway, University of London.

Kirstin Bouse

Kirstin’s 20 year career as a Clinical and Forensic Psychologist spans prison systems, employee assistance programs, child protection and private practice. In 2005, she was the youngest Court Expert to be appointed in the Family Court and Children’s Court and worked in this area for 5 years. Whilst she has ceased Court Expert work, Kirstin still provides psychological assessment and therapy services for clients interfacing with all Court systems. Therapeutically, Kirstin’s primary areas of expertise relate to issues that reflect her clinical and forensic expertise. These include; trauma (all forms), anxiety, workplace incidents, stress, critical incident stress debriefing and psychological first aid and personality disorders. Kirstin provide clinical and forensic assessment and treatment psychology services to various government departments.

Tresslyn Smith

Tresslyn has 28 years experience working in Department of Consumer Protection where she was Senior Regional Officer and spokesperson for the Department. Prior to her role as SRO, she held the position of Investigations Officer for Consumer Protection and Office of Industrial Relations. Tresslyn has experience and wide-ranging knowledge across multiple sectors. She has extensive knowledge on relevant consumer legislation and has provided advice for both consumers and traders. Tresslyn has a Bachelor of Arts Degree, Majoring in History & Literature.

Bert van Walbeek

Bert “Bow-Thai” van Walbeek has 45 years’ experience in the Hotel and Tourism industry and has been  a Master of Disaster in this space for 30 years and a University Lecturer for 20 years.

During this tenure as VP Marketing Middle East for ITT Sheraton he had to face the crisis of the 1st Gulf War and developed the “Back to Normal” concepts for the Sheraton Hotels in the area and for the Egyptian General Authority for the Promotion of Tourism.

During Thailand’s Black May crisis in May 1992, he was Chairman of the TAT Marketing Working Group for the 1992 Recovery Committee developed “The World, Our Guest” campaign.

Bert worked with PATA (Pacific Asia Travel Association) on  Risk & Crisis Management publication “Expect the unexpected“ and developed PATA’s first educational & training module on that topic. He also co-authored with Dr. David Beirman the PATA publication “Bounce Back “.

Bert was part of the Bali Recovery Task Force and initiated with PATA the Tourism Crisis Recovery Communication Plan for Sichuan and Chengdu. He also worked with the Macau Government Tourism Office towards setting up a separate government entity called “Tourism Crisis Management Office”.

Until recently, Bert was the Chairman of the PATA Rapid Recovery Taskforce and has instigated the plans for pro-active and re-active risk mitigation and crisis management advocacy as well as for rapid recovery support. The taskforce’s efforts were tested during recent crises in India, Thailand, the Philippines, Guam and Fiji. Most recently he was the Coordinator of a Nepal Tourism Rapid Recovery Task Force.

Tim Hely

Tim has extraordinary experience in crisis management having been Manager emergency, crisis and security operations at Snowy Hydro. He wrote, maintained and updated the crisis and emergency management framework and plans for this iconic institution to mitigate against both current strategic and emerging risks.
Tim has recently managed an ebola treatment unit in Liberia.

In support of the US Agency for International Development Mission for the eradication of Ebola in Liberia, he developed relationships with local health authorities, the WHO, eHealth Africa and Global Communities Development. This enabled inter-agency understanding and the successful recruitment of local nationals to staff a facility built from scratch. The Unit was opened 6 days after Tim and the major contractor (PAE) assumed responsibility for it, and passed its WHO audit a week later. Tim then focused on the development of collective capability and indigenous capacity building, resourcing incremental improvements against the most challenging of logistic supply lines, and contributed to the long term future of health infrastructure improvements in South East Liberia, advising Aspen Medical, PAE and US AID accordingly.

Tim’s portfolio includes command and leadership appointments within severely testing international operational environments and in the training domain. He has briefed senior levels of leadership up to Cabinet level in highly volatile settings. He has experience in emergency and crisis management, training design and delivery, policy development and longer-term contingency planning, using adaptable risk management techniques in tactical to Strategic situations and organisational change, where a combination of proactive diplomacy and swift action has been required.

Troy Edward

Troy is an experienced senior manager with strong capability in all aspects of security, risk, crisis and emergency management. He has a depth and diversity of skills from over 20 years’ experience across a broad section of industry including aviation, resources, infrastructure, transport, government, maritime and essential services. Troy’s core strength is developing and implementing security and crisis management programs, including policy and plan development in complex organisational environments. Troy holds a Bachelor of Science (Security), a Diploma of Security and Risk Assessment, Diploma of Business Management, Certificate 4 Workplace Training and Assessment.

Parul Ghosh

Parul is the Senior Associate in South Asia for GoCrisis. Parul Ghosh is a development professional based in Mumbai, India who has worked on issues like Disability Rights, Gender based violence in India and Youth empowerment. Through her work, especially in the space of disability rights, policy and accessibility, she has implemented projects globally and worked towards setting up of local networks in Africa, Arab Region and the Commonwealth of Independent States, while liaising with global agencies such as the United Nations (DESA), Bank Information Centre, World Health Organisation, among many others. Parul has also worked extensively in India towards access, legislations and policies.

Steve Manion

Steve has been an integral part of the GoCrisis team for many months as a GoResponder Team Leader and our Call Centre Manager. With his sound background in business development management in the IT industry in the United States and Australia, Steve has now joined the full-time team to support GoCrisis associates in their commercial work. Steve’s technical knowledge in software, hardware and call centre platforms has made him a valuable member of our call centre team as the GoCrisis Call Centre (GoCC) Manager during crisis.

Irisaida Méndez

Irisaida is a seasoned Multicultural Communications and Development consultant and has worked with renowned corporations looking to penetrate the LATAM and US Hispanic markets.

During her 20 years’ experience, Irisaida has led crisis communications and public relations efforts for disaster relief initiatives with the American Red Cross, FEMA, and United Way. These include first response, deployment, and media messaging of very sensitive issues under high pressure environments for hurricanes Georges, Charles, Jean, Katrina, Irma and Maria.  She also developed Spirit Airlines’ Communications Emergency Response Plan and its Emergency Action Team Protocol. She has acted as liaison between FEMA, city mayors, and other government officials during the implementation of FEMA’s intergovernmental communications efforts in South Florida.

She holds a BA in Communications from Seton Hill University and an MA in Employee Relations from the Interamerican University of Puerto Rico. Her additional training includes Managing Communications During a Major Crisis (by the NTSB), Spokesperson training for Crisis Communications, and First Responder’s Emergency Management Certification (by FEMA’s National Training and Education Division).

Teresita Uribe

Teresita has more than 26 years of experience in Avianca and its associated airlines, 18 of them in Emergency Response, with intervention in several major and minor air accidents, incidents and intervention of passengers and family in a hijacked aircraft. Her experience and knowledge in Psychological intervention crisis situations, Clinical and Educational psychology have helped her to develop Emergency response plans that, complying with industry standards, were easy to follow, trials, tested and aimed at managing and reducing the biopsychosocial consequences of family members and others affected people. In addition, she has held administrative and integration positions between airlines aimed at intervening on adaptation and change. Considers that adaptation and empathy towards people, organizations and human groups are defining parts of their skills and tools.

Amy Cann

With over 10 years’ experience in Emergency Response Planning and Crisis Support, Amy has worked with clients in the aviation, maritime, energy, rail, retail, healthcare, and manufacturing industries. Amy’s areas of expertise include Emergency Preparedness and Family Assistance, with her core strength being in Call Center Operations. Previously, as Vice President, Client Services & Call Center Operations for a disaster response company, Amy managed call center services for many US Fortune 100-500 level clients, overseeing 500+ call center agents, training clients on software, creating customized phone scripts, conducting emergency exercises, managing the technical side of call center operations, and leading countless call center activations. She has held a leadership role in numerous responses including aviation accidents, cruise ship incidents, train derailments, oil/gas fires & explosions, natural disasters, mass shootings, tour/excursion incidents, employee injuries & deaths, piracy/hijackings, criminal acts, and business disruptions.

Amy holds a BS in both Psychology & Sociology and previously held trainer certifications in Care Team Response and QPR Suicide Prevention. She currently resides in Atlanta, GA.

David Tindley

David started his aviation career in the construction of aircraft with British Aerospace, then made the transition into maintenance with Monarch Airlines. After many years in overalls, he moved into quality assurance with Lufthansa Technik and then into corporate safety with Cathay Pacific.

David joined IATA in 2010 and managed the ground services portfolio, including the production of the AHM and delivery of the annual IGHC conference. After moving into the safety department, he took over the ERP portfolio and worked extensively with ICAO on regulations for aerodrome safety and ERP.

David has degrees in humanities and business management and professional qualifications in maintenance, QA, Safety and OH&S. He is also a published author, and teaches yoga. David is bilingual in English and French and currently resides in Quebec, Canada.

Tariq Moen

Tariq Moen, an associate of GoCrisis is an emergency response and safety professional who headed the Emergency Response Planning (ERP) Departments of Pakistan International Airlines (PIA) and Oman Air after starting his career back in 1977 as Instructor in Civil Defence (Fire & Rescue). He is the Honorary General Secretary of Pakistan Red Crescent Society (Sindh), Founder Secretary of Fire Protection Association of Pakistan (FPAP), and Founder & Key Facilitator of Care Wing Private Limited. Inspired from his legendary father (Moenuddin, Tamgha e Shujaat), Bomb Disposal Chief and Deputy Director Civil Defence, he was lucky enough to choose a profession that is his passion as well.

During last four decades, through his official and voluntary engagements; in addition to his learnings out of 5 continents, he also attained a unique experience of imparting training in 15 plus countries around the globe.

Tariq Moen has worked with IATA ERP Task Force as Regional Representative (South Asia). He has coordinated a mega Flood Relief Operation with WHO & United Nations Humanitarian Air Services in 2010 in Pakistan and represented the country in forums like Confederation of Fire Protection Association – Asia (CFPA-A), NFPA USA, FPA UK, FPA Australia etc.

Frank A. Ciaccio

Frank Ciaccio is the Division Manager of Safety and Emergency Management for the Houston Airport System (HAS).  Frank is responsible for providing direction and technical guidance during an emergency response at IAH (Bush), HOU (Hobby), and EFD (Ellington) airports. He is responsible for developing and implementing Airport Emergency Response Plans, Evacuation Plans and Airport Family Assistance Plans while focusing on collaboration and an all-hazards approach to safety & emergency management. Frank has over 25 years of diverse experience in law enforcement, aviation, forensic investigations and emergency response working multiple aviation disasters both domestic and international. He has worked both in the private and public sector and is a former Forensic Investigator for the National Transportation Safety Board (NTSB) in the Office of Transportation Disaster Assistance. Prior to joining the NTSB, Frank was a Forensic Investigator for the State of New Mexico Office of the Medical Examiner. In addition, he has participated and conducted several Emergency Response/Crisis Management training programs and has developed multiple emergency management response plans for airlines along with several mass fatality plans for government agencies. While at the NTSB, Frank coordinated the recovery and forensic operations during many domestic and international plane crashes and several high profile accidents that included JFK Jr., Payne Stewart and the Space Shuttle Columbia accident. Frank is a graduate of the University of New Mexico where he obtained his BS in Biology and Physical Anthropology and a Master’s Degree in Forensic Anthropology and Public Administration. He is a Fellow in the American Academy of Forensic Science, Diplomat- American Board of Medicolegal Death Investigators and the former U.S. Representative to INTERPOL from 1999-2003 on the Committee for Victim Identification.

Consultants and Support Staff

GoCrisis has a team of Social Media and Support Staff in our response team. The team consists of experienced, energetic and professional people. All our team members have been trained in stress management, crisis communication skills, soft skills and Psychological First Aid.