GoAssociates

The GoTeam consists of an energetic, multi disciplinary team with extensive experience in managing international crises across multiple industries. We apply our field experience with current research and knowledge to provide our clients with up-to-date tools that apply the latest challenges and opportunities in crisis management. Our core response team is a multinational team and between us, we speak 6 languages and we have over a hundred years of collective experience in some of the world’s largest brands. Meet our associates:

Jade D’Costa

Jade D’Costa has more than 15 years of experience in Aviation Emergency Response, Crisis Management and Corporate safety working for WestJet Airlines and Pacific Coastal Airlines. She has written, implemented and audited various station response plans, and Corporate Incident command structures. Jade played an integral part in training both station response and Special Assistance as well as coordinating and commanding Emergency Response exercises for various levels of organization. Jade was member of the Incident Command Team who responded to the 2010 Hotel explosion at the Grand Princess in the Riviera Maya, she also lead the Covid-19 response for Pacific Coastal Airlines.

Jade is a registered Social worker, holding her BSW from the University of Calgary, she is a certified trainer of Incident Command Structures level 100-400, and holds various training certifications from the National Transportation Safety Board. Jade is fluent in English and French.

Gillean Parrish

With over 18 years of aviation experience with the Canadian world-class carrier, WestJet Airlines, Gillean specializes in crisis management, trauma first-aid, and Special Assistance Teams. She has worked extensively with airport authorities around the world planning in executing disaster response exercises, corporate and airport drills, and tabletop exercises. Gillean has been activated for countless complex Special Assistance Team assignments throughout her career, both domestically and internationally. Having participated in all facets of the airline’s emergency response program, she has responded to aircraft incidents, serious passenger medicals, and responses involving team member or passenger deaths. She was a member of the response team that deployed to the Grand Riviera Princess Hotel in Playa del Carmen, Mexico, as a result of a natural gas explosion in 2010, for which her airline received a corporate humanitarian response award.

Gillean has also participated in highly successful aviation program audits by regulatory agencies, codeshare partners, and aviation organizations, and has worked with global community partners, including Transport Canada, Transportation Safety Board, National Transportation Safety Board, the Canadian Department of Foreign Affairs, and the Red Cross.

Gillean is qualified to ensure a Special Assistance Team program maintains compliance with the Aviation Disaster Family Assistance Act (US) 1996 and the Foreign Air Carriers Family Assistance Act (US) 1997. She has attended numerous aviation conferences and events and is well-respected by her airline peers around the world. She is certified in grief counseling, trauma first aid; and is also a Red Cross Standard C First Aid & CPR Instructor. In addition to her response and humanitarian skills, Gillean is a skilled Doula who has assisted women of all ages, cultures, and religions through labor and delivery. Gillean resides in Calgary, Alberta, Canada, where she enjoys spending time with her family, riding horses, and enjoying the Canadian Rocky Mountains.

Jonathan Blanche

Jonathan has more than 10 years experience responding in a leadership role to mass fatality disasters which started when he assisted in the response supporting the Australian Department of Defense in their response to the 2004 Asian Tsunami. Jonathan’s role was Logistics and Operations and he has since responded to countless high profile incidents and disasters on site leading deployed teams or within the Emergency Operations Centre providing organisational and logistical expertise.  These include Helios Air flight 522, Rio Tinto helicopter crash in Peru, Afriqiyah flight 771 and Air India flight 812.

Jonathan also worked within the Nuclear Power industry, responsible for the Data & Voice Networks and Emergency Planning and Procedures. His responsibilities included Management of the National Nuclear Activation Call System (NNARCS). Jonathan was in the Royal Air Force for 10 years.

Elizabeth Flaherty

Elizabeth has more than 20 years experience in public relations and the media. She began her public relations career as media advisor at the Royal North Shore Hospital. At the time it was the busiest hospital in the State and she quickly demonstrated her natural ability to manage very sensitive and often high profile issues in a consistently pressured environment.

Elizabeth used her exceptional strengths in media and issues management to work across a range of specialised areas including telecommunications, finance, tourism and the emerging alternative energy sector. However, health care continued to be a cornerstone of Elizabeth’s career. In the media Elizabeth has worked across newspaper, radio and television. That experience translates to her public relations expertise and she has never issued a media release that did not receive coverage. Her roles have included both in-house and agency roles. Elizabeth has a Bachelor of Arts degree in Television and Sound Production, and a Graduate Diploma in Southeast Asian Studies.

Kirstin Bouse

Kirstin’s 20 year career as a Clinical and Forensic Psychologist spans prison systems, employee assistance programs, child protection and private practice. In 2005, she was the youngest Court Expert to be appointed in the Family Court and Children’s Court and worked in this area for 5 years. Whilst she has ceased Court Expert work, Kirstin still provides psychological assessment and therapy services for clients interfacing with all Court systems. Therapeutically, Kirstin’s primary areas of expertise relate to issues that reflect her clinical and forensic expertise. These include; trauma (all forms), anxiety, workplace incidents, stress, critical incident stress debriefing and psychological first aid and personality disorders. Kirstin provide clinical and forensic assessment and treatment psychology services to various government departments.

Tresslyn Smith

Tresslyn has 28 years experience working in Department of Consumer Protection where she was Senior Regional Officer and spokesperson for the Department. Prior to her role as SRO, she held the position of Investigations Officer for Consumer Protection and Office of Industrial Relations. Tresslyn has experience and wide-ranging knowledge across multiple sectors. She has extensive knowledge on relevant consumer legislation and has provided advice for both consumers and traders. Tresslyn has a Bachelor of Arts Degree, Majoring in History & Literature.

Bert van Walbeek

Bert “Bow-Thai” van Walbeek has 45 years’ experience in the Hotel and Tourism industry and has been  a Master of Disaster in this space for 30 years and a University Lecturer for 20 years.

During this tenure as VP Marketing Middle East for ITT Sheraton he had to face the crisis of the 1st Gulf War and developed the “Back to Normal” concepts for the Sheraton Hotels in the area and for the Egyptian General Authority for the Promotion of Tourism.

During Thailand’s Black May crisis in May 1992, he was Chairman of the TAT Marketing Working Group for the 1992 Recovery Committee developed “The World, Our Guest” campaign.

Bert worked with PATA (Pacific Asia Travel Association) on  Risk & Crisis Management publication “Expect the unexpected“ and developed PATA’s first educational & training module on that topic. He also co-authored with Dr. David Beirman the PATA publication “Bounce Back “.

Bert was part of the Bali Recovery Task Force and initiated with PATA the Tourism Crisis Recovery Communication Plan for Sichuan and Chengdu. He also worked with the Macau Government Tourism Office towards setting up a separate government entity called “Tourism Crisis Management Office”.

Until recently, Bert was the Chairman of the PATA Rapid Recovery Taskforce and has instigated the plans for pro-active and re-active risk mitigation and crisis management advocacy as well as for rapid recovery support. The taskforce’s efforts were tested during recent crises in India, Thailand, the Philippines, Guam and Fiji. Most recently he was the Coordinator of a Nepal Tourism Rapid Recovery Task Force.

Tim Hely

Tim has extraordinary experience in crisis management having been Manager emergency, crisis and security operations at Snowy Hydro. He wrote, maintained and updated the crisis and emergency management framework and plans for this iconic institution to mitigate against both current strategic and emerging risks.
Tim has recently managed an ebola treatment unit in Liberia.

In support of the US Agency for International Development Mission for the eradication of Ebola in Liberia, he developed relationships with local health authorities, the WHO, eHealth Africa and Global Communities Development. This enabled inter-agency understanding and the successful recruitment of local nationals to staff a facility built from scratch. The Unit was opened 6 days after Tim and the major contractor (PAE) assumed responsibility for it, and passed its WHO audit a week later. Tim then focused on the development of collective capability and indigenous capacity building, resourcing incremental improvements against the most challenging of logistic supply lines, and contributed to the long term future of health infrastructure improvements in South East Liberia, advising Aspen Medical, PAE and US AID accordingly.

Tim’s portfolio includes command and leadership appointments within severely testing international operational environments and in the training domain. He has briefed senior levels of leadership up to Cabinet level in highly volatile settings. He has experience in emergency and crisis management, training design and delivery, policy development and longer-term contingency planning, using adaptable risk management techniques in tactical to Strategic situations and organisational change, where a combination of proactive diplomacy and swift action has been required.

Troy Edward

Troy is an experienced senior manager with strong capability in all aspects of security, risk, crisis and emergency management. He has a depth and diversity of skills from over 20 years’ experience across a broad section of industry including aviation, resources, infrastructure, transport, government, maritime and essential services. Troy’s core strength is developing and implementing security and crisis management programs, including policy and plan development in complex organisational environments. Troy holds a Bachelor of Science (Security), a Diploma of Security and Risk Assessment, Diploma of Business Management, Certificate 4 Workplace Training and Assessment.

Parul Ghosh

Parul is the Senior Associate in South Asia for GoCrisis. Parul Ghosh is a development professional based in Mumbai, India who has worked on issues like Disability Rights, Gender based violence in India and Youth empowerment. Through her work, especially in the space of disability rights, policy and accessibility, she has implemented projects globally and worked towards setting up of local networks in Africa, Arab Region and the Commonwealth of Independent States, while liaising with global agencies such as the United Nations (DESA), Bank Information Centre, World Health Organisation, among many others. Parul has also worked extensively in India towards access, legislations and policies.

Steve Manion

Steve has been an integral part of the GoCrisis team for many months as a GoResponder Team Leader and our Call Centre Manager. With his sound background in business development management in the IT industry in the United States and Australia, Steve has now joined the full-time team to support GoCrisis associates in their commercial work. Steve’s technical knowledge in software, hardware and call centre platforms has made him a valuable member of our call centre team as the GoCrisis Call Centre (GoCC) Manager during crisis.

Irisaida Méndez

Irisaida is a seasoned Multicultural Communications and Development consultant and has worked with renowned corporations looking to penetrate the LATAM and US Hispanic markets.

During her 20 years’ experience, Irisaida has led crisis communications and public relations efforts for disaster relief initiatives with the American Red Cross, FEMA, and United Way. These include first response, deployment, and media messaging of very sensitive issues under high pressure environments for hurricanes Georges, Charles, Jean, Katrina, Irma and Maria.  She also developed Spirit Airlines’ Communications Emergency Response Plan and its Emergency Action Team Protocol. She has acted as liaison between FEMA, city mayors, and other government officials during the implementation of FEMA’s intergovernmental communications efforts in South Florida.

She holds a BA in Communications from Seton Hill University and an MA in Employee Relations from the Interamerican University of Puerto Rico. Her additional training includes Managing Communications During a Major Crisis (by the NTSB), Spokesperson training for Crisis Communications, and First Responder’s Emergency Management Certification (by FEMA’s National Training and Education Division).

Teresita Uribe

Teresita has more than 26 years of experience in Avianca and its associated airlines, 18 of them in Emergency Response, with intervention in several major and minor air accidents, incidents and intervention of passengers and family in a hijacked aircraft. Her experience and knowledge in Psychological intervention crisis situations, Clinical and Educational psychology have helped her to develop Emergency response plans that, complying with industry standards, were easy to follow, trials, tested and aimed at managing and reducing the biopsychosocial consequences of family members and others affected people. In addition, she has held administrative and integration positions between airlines aimed at intervening on adaptation and change. Considers that adaptation and empathy towards people, organizations and human groups are defining parts of their skills and tools.

Amy Cann

With over 10 years’ experience in Emergency Response Planning and Crisis Support, Amy has worked with clients in the aviation, maritime, energy, rail, retail, healthcare, and manufacturing industries. Amy’s areas of expertise include Emergency Preparedness and Family Assistance, with her core strength being in Call Center Operations. Previously, as Vice President, Client Services & Call Center Operations for a disaster response company, Amy managed call center services for many US Fortune 100-500 level clients, overseeing 500+ call center agents, training clients on software, creating customized phone scripts, conducting emergency exercises, managing the technical side of call center operations, and leading countless call center activations. She has held a leadership role in numerous responses including aviation accidents, cruise ship incidents, train derailments, oil/gas fires & explosions, natural disasters, mass shootings, tour/excursion incidents, employee injuries & deaths, piracy/hijackings, criminal acts, and business disruptions.

Amy holds a BS in both Psychology & Sociology and previously held trainer certifications in Care Team Response and QPR Suicide Prevention. She currently resides in Atlanta, GA.

David Tindley

David started his aviation career in the construction of aircraft with British Aerospace, then made the transition into maintenance with Monarch Airlines. After many years in overalls, he moved into quality assurance with Lufthansa Technik and then into corporate safety with Cathay Pacific.

David joined IATA in 2010 and managed the ground services portfolio, including the production of the AHM and delivery of the annual IGHC conference. After moving into the safety department, he took over the ERP portfolio and worked extensively with ICAO on regulations for aerodrome safety and ERP.

David has degrees in humanities and business management and professional qualifications in maintenance, QA, Safety and OH&S. He is also a published author, and teaches yoga. David is bilingual in English and French and currently resides in Quebec, Canada.

Tariq Moen

Tariq Moen, an associate of GoCrisis is an emergency response and safety professional who headed the Emergency Response Planning (ERP) Departments of Pakistan International Airlines (PIA) and Oman Air after starting his career back in 1977 as Instructor in Civil Defence (Fire & Rescue). He is the Honorary General Secretary of Pakistan Red Crescent Society (Sindh), Founder Secretary of Fire Protection Association of Pakistan (FPAP), and Founder & Key Facilitator of Care Wing Private Limited. Inspired from his legendary father (Moenuddin, Tamgha e Shujaat), Bomb Disposal Chief and Deputy Director Civil Defence, he was lucky enough to choose a profession that is his passion as well.

During last four decades, through his official and voluntary engagements; in addition to his learnings out of 5 continents, he also attained a unique experience of imparting training in 15 plus countries around the globe.

Tariq Moen has worked with IATA ERP Task Force as Regional Representative (South Asia). He has coordinated a mega Flood Relief Operation with WHO & United Nations Humanitarian Air Services in 2010 in Pakistan and represented the country in forums like Confederation of Fire Protection Association – Asia (CFPA-A), NFPA USA, FPA UK, FPA Australia etc.

Frank A. Ciaccio

Frank Ciaccio is the Division Manager of Safety and Emergency Management for the Houston Airport System (HAS).  Frank is responsible for providing direction and technical guidance during an emergency response at IAH (Bush), HOU (Hobby), and EFD (Ellington) airports. He is responsible for developing and implementing Airport Emergency Response Plans, Evacuation Plans and Airport Family Assistance Plans while focusing on collaboration and an all-hazards approach to safety & emergency management. Frank has over 25 years of diverse experience in law enforcement, aviation, forensic investigations and emergency response working multiple aviation disasters both domestic and international. He has worked both in the private and public sector and is a former Forensic Investigator for the National Transportation Safety Board (NTSB) in the Office of Transportation Disaster Assistance. Prior to joining the NTSB, Frank was a Forensic Investigator for the State of New Mexico Office of the Medical Examiner. In addition, he has participated and conducted several Emergency Response/Crisis Management training programs and has developed multiple emergency management response plans for airlines along with several mass fatality plans for government agencies. While at the NTSB, Frank coordinated the recovery and forensic operations during many domestic and international plane crashes and several high profile accidents that included JFK Jr., Payne Stewart and the Space Shuttle Columbia accident. Frank is a graduate of the University of New Mexico where he obtained his BS in Biology and Physical Anthropology and a Master’s Degree in Forensic Anthropology and Public Administration. He is a Fellow in the American Academy of Forensic Science, Diplomat- American Board of Medicolegal Death Investigators and the former U.S. Representative to INTERPOL from 1999-2003 on the Committee for Victim Identification.

Leticia Gil Torruco

Leticia has 20 years of experience in Emergency Planning and Response Management. She held leadership positions in Safety and Security with Aeroméxico and Volaris in Mexico City, and Sky Airlines in Santiago de Chile, while also representing and participating as an alliance partner with Sky Team. Leticia developed the Emergency and Family Assistance Programs for these airlines, and also created the response infrastructure for them.  She has attended several incidents and accidents, directing and managing the entire emergency response. After working directly for airlines, she began a new career working in airport operations at one of the busiest airports in the world, Mexico City International Airport, specializing in Safety and Security.  We are extremely pleased and excited to have someone with Leticia’s extensive experience as our key GoCrisis Associate in Mexico.

Mauricio Pontes

Mauricio Pontes has more then 25 years extensive experience in complex risk business as an international crisis management professional, having started as a pilot and aircraft accidents investigator. His academic background includes a Law degree and post graduations on Marketing (Communication), Management, Policy & Strategy at Brazilian Superior War College Graduated Society and works as a Post Graduation and MBA professor in the fields of Crisis Management, Safety Prevention and Investigation, Safety Management Systems and Complexity Management.

In 2018, he was selected by US State Department as a member of IVLP (International Visitor Leadership) Program as a Crisis Management and Emergency Responder expert, experience in which he had the chance of studying several types of manmade and natural crisis and international approaches among 21 different nations representatives. He worked as Aviation Risk Manager and Senior underwriter for SulAmerica ING insurance company and acted as IATA ERP Task Force as Regional Representative for South America and Caribbean. He was a member of Task Force 285, the Commission which helped to develop standards of aircraft family members assistance for ICAO.

After almost two decades as crisis officer in different organizations, such as TAM Brazilian Airlines, where he had to manage real-world crises, including the response to a major aircraft accident and developing the Humanitarian Volunteer Program and Crisis Response sector of Azul Brazilian Airlines, a sector he headed since the first day of this company operation, Mauricio worked as Head of Crisis at GRU/Sao Paulo International Airport, where he designed the sector from the 1st Situation Room floor plan until the protocols and plans for different abnormal situations, like pandemics, flight disruptions, hijacking and terrorism, among others. In this role he was responsible for managing special operations for big events (2014 Fifa World Cup and 2016 Summer Olympics & Paralympic Games of XXXI Olympiad as the most relevant examples).

In addition to his knowledge from air & space industry, he acts as consultant/advisor in distinct sectors of complex risk industries, such as insurance, mining and dams, steel industry, shopping malls, hospital and surgical environment and reputation management.

Kelli White

Kelli has over 28 years of experience in the aviation industry in emergency response, business continuity, accident investigation, accident prevention, regulatory compliance, and engineering. Kelli has a Masters in Emergency Management and Homeland Security from Arkansas Tech and a Bachelors in Aeronautical and Astronautical Engineering from Purdue University.

Most recently Kelli was the Senior Manager Emergency Response and Humanitarian Assistance for United Airlines. During her time there and at Virgin America and Hawaiian Airlines, Kelli developed Emergency Response and Business Continuity Plans, assembled, trained, and led corporate, humanitarian, and accident investigation response teams to ensure the airlines were prepared to respond to emergencies. She has also developed Emergency Response Plans and provided training for private jet and corporate operators as well as space companies.

Kelli has responded to a number of aviation related events including, the Asiana accident at SFO, mass shootings, hurricanes, turbulence accidents, employee fatalities, and a pandemic. She has also been an instructor at the NTSB Academy.

Kelli was instrumental in establishing the first Airport and Airline Emergency Working Groups which changed the industry paradigm for the initial hours of a response. She authored the first Emergency Working Group Planning Guide for airports and airlines. Kelli has a passion for teamwork and collaboration and her motto has always been “Together we are better prepared.”

Kelli co-authored “The Skies Are Not Always So Friendly: 10 emergency response lessons we can learn from commercial aviation” published in Facilities Manager magazine and was a founding board member of AERO, the Aviation Emergency Response Organization. She is currently based out of Northern California and the Midwest.

Vincent Bertucci

Vince has over 15 years of aviation experience working in a variety of both operational, safety and emergency management roles, most recently leading the Emergency Response and Humanitarian Assistance Team at United Airlines.

Vince began his aviation career as a helicopter pilot in the U.S. Marine Corps where he was trained as an Aviation Safety Officer. He led an aviation mishap investigation and mishap board following a major accident. He is also a trained Casualty Assistance Calls Officer.

Following his military service, Vince joined United Airlines where he led the Emergency Response Team. During his time at United he responded to several major disasters in both the Emergency Operations Center and on-site at disaster locations.

Vince graduated from the U.S. Naval Academy where he studied Aeronautical Engineering. He currently resides in the Chicagoland area.

Jim Antoni

Jim is a Senior Associate at GoCrisis based in Sydney, Australia. He is a highly qualified, motivated and innovative senior professional with an extensive knowledge base and experience in emergency planning, business resilience, organisational resilience, business continuity, training, exercise drills, policy and procedures, document management and communications.

Since entering the workforce in 1984, Jim has worked in various roles including sales, customer service, operations, office administration, reservations, marketing, document writing, training, regulatory, and for the most part Crisis Management.

Jim’s career with Qantas commenced as an aspiring reservations consultant and from here worked his way through various roles before finding his niche in Crisis Management. Whilst at Qantas, Jim was involved in responding to 21 events in 18 months including Bali Bombings, Thailand Tsunami, Middle east unrest, QF30 oxygen tank explosion, QF72 depressurisation, BKK Unrest, Volcanic Ash eruption, and Swine Influenza. Most of this time was spent coordinating and deploying relief teams to the site as well as care giving responsibilities.

Rod Cartwright

Rod Cartwright is a strategic communication advisor, who works with in-house teams, agencies and senior leaders to deliver personal communication preparedness and organisational resilience.

He specialises in issues management & crisis communication; leadership communication & executive preparedness; thought leadership & corporate reputation; and strategic problem-solving & facilitation. He has steered world-leaders including IATA, Nissan, IBM, Bridgestone, Toyota, KFC, Dell, Accenture, DHL, Western Union, Kempinski Hotels, Qatar Foundation and Transport for London.

Rod brings a 25-year global PR agency pedigree, having held UK, European and global leadership positions in several top-10 communication firms. He has provided issues & crisis counsel and executive communication coaching to leaders across aviation & transportation, leisure & entertainment, extractive industries, food & beverage, healthcare & wellbeing, consumer electronics, and professional & business services, among many sectors.

His experience includes being a key part of the three-person team advising the Chairman, CEO, legal counsel and Emergency Operations Centre team of Malaysia Airlines in the months following the disappearance of Flight MH370 and on the subsequent restructuring of the airline.

Alistair Nicholas

Alistair Nicholas has more than 25 years’ experience in crisis management communications, crisis planning, and crisis training covering Australia, New Zealand, Papua New Guinea, China and the United States. Alistair has written crisis communications manuals and crisis management plans for major multinational corporations and government agencies and provided crisis training programs to them. He has counselled many organisations during their responses to crises, including acting as an official spokesperson for organisations during live crisis situations.

Alistair has worked on crises ranging from accidental deaths and injuries through to pharmaceutical and consumer product market recalls, fraud and embezzlement, and government corruption cases. He has provided communication counsel and support during media inquiries, coronial inquests, court trials, and government inquiries.

Alistair’s career of more than 30 years also includes senior roles in government, politics, diplomacy, and the media.

Alistair holds a Bachelor of Arts (Honours) in Political Science from the University of New South Wales and a Certificate in Executive Leadership from Cornell University. He is based in Sydney, Australia.

Consultants and Support Staff

GoCrisis has a team of Social Media and Support Staff in our response team. The team consists of experienced, energetic and professional people. All our team members have been trained in stress management, crisis communication skills, soft skills and Psychological First Aid.