GoAssociates

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GoAssociates 2017-11-02T10:10:28+00:00

GoAssociates

The GoTeam consists of an energetic, multi disciplinary team with extensive experience in managing international crises across multiple industries. We apply our field experience with current research and knowledge to provide our clients with up-to-date tools that apply the latest challenges and opportunities in crisis management. Our core response team is a multinational team and between us, we speak 6 languages and we have over a hundred years of collective experience in some of the world’s largest brands. Meet our associates:

Jonathan Blanche

Jonathan has more than 10 years experience responding in a leadership role to mass fatality disasters which started when he responded as part of the Kenyon International Emergency Services team in supporting the Australian Department of Defense in their response to the 2004 Asian Tsunami. Jonathan’s role was Logistics and Operations and he has since responded to countless high profile incidents and disasters on site leading deployed teams or within the Emergency Operations Centre providing organisational and logistical expertise.  These include Helios Air flight 522, Rio Tinto helicopter crash in Peru, Afriqiyah flight 771 and Air India flight 812.

Jonathan also worked within the Nuclear Power industry, responsible for the Data & Voice Networks and Emergency Planning and Procedures. His responsibilities included Management of the National Nuclear Activation Call System (NNARCS). Jonathan was in the Royal Air Force for 10 years.

Elizabeth Flaherty

Elizabeth has more than 20 years experience in public relations and the media. She began her public relations career as media advisor at the Royal North Shore Hospital. At the time it was the busiest hospital in the State and she quickly demonstrated her natural ability to manage very sensitive and often high profile issues in a consistently pressured environment.

Elizabeth used her exceptional strengths in media and issues management to work across a range of specialised areas including telecommunications, finance, tourism and the emerging alternative energy sector. However, health care continued to be a cornerstone of Elizabeth’s career. In the media Elizabeth has worked across newspaper, radio and television. That experience translates to her public relations expertise and she has never issued a media release that did not receive coverage. Her roles have included both in-house and agency roles. Elizabeth has a Bachelor of Arts degree in Television and Sound Production, and a Graduate Diploma in Southeast Asian Studies.

Kirstin Bouse

Kirstin’s 20 year career as a Clinical and Forensic Psychologist spans prison systems, employee assistance programs, child protection and private practice. In 2005, she was the youngest Court Expert to be appointed in the Family Court and Children’s Court and worked in this area for 5 years. Whilst she has ceased Court Expert work, Kirstin still provides psychological assessment and therapy services for clients interfacing with all Court systems. Therapeutically, Kirstin’s primary areas of expertise relate to issues that reflect her clinical and forensic expertise. These include; trauma (all forms), anxiety, workplace incidents, stress, critical incident stress debriefing and psychological first aid and personality disorders. Kirstin provide clinical and forensic assessment and treatment psychology services to various government departments.

Tresslyn Smith

Tresslyn has 28 years experience working in Department of Consumer Protection where she was Senior Regional Officer and spokesperson for the Department. Prior to her role as SRO, she held the position of Investigations Officer for Consumer Protection and Office of Industrial Relations. Tresslyn has experience and wide-ranging knowledge across multiple sectors. She has extensive knowledge on relevant consumer legislation and has provided advice for both consumers and traders. Tresslyn has a Bachelor of Arts Degree, Majoring in History & Literature.

Bert van Walbeek

Bert “Bow-Thai” van Walbeek has 45 years’ experience in the Hotel and Tourism industry and has been  a Master of Disaster in this space for 30 years and a University Lecturer for 20 years.

During this tenure as VP Marketing Middle East for ITT Sheraton he had to face the crisis of the 1st Gulf War and developed the “Back to Normal” concepts for the Sheraton Hotels in the area and for the Egyptian General Authority for the Promotion of Tourism.

During Thailand’s Black May crisis in May 1992, he was Chairman of the TAT Marketing Working Group for the 1992 Recovery Committee developed “The World, Our Guest” campaign.

Bert worked with PATA (Pacific Asia Travel Association) on  Risk & Crisis Management publication “Expect the unexpected“ and developed PATA’s first educational & training module on that topic. He also co-authored with Dr. David Beirman the PATA publication “Bounce Back “.

Bert was part of the Bali Recovery Task Force and initiated with PATA the Tourism Crisis Recovery Communication Plan for Sichuan and Chengdu. He also worked with the Macau Government Tourism Office towards setting up a separate government entity called “Tourism Crisis Management Office”.

Until recently, Bert was the Chairman of the PATA Rapid Recovery Taskforce and has instigated the plans for pro-active and re-active risk mitigation and crisis management advocacy as well as for rapid recovery support. The taskforce’s efforts were tested during recent crises in India, Thailand, the Philippines, Guam and Fiji. Most recently he was the Coordinator of a Nepal Tourism Rapid Recovery Task Force.

Tim Hely

Tim has extraordinary experience in crisis management having been Manager emergency, crisis and security operations at Snowy Hydro. He wrote, maintained and updated the crisis and emergency management framework and plans for this iconic institution to mitigate against both current strategic and emerging risks.
Tim has recently managed an ebola treatment unit in Liberia.

In support of the US Agency for International Development Mission for the eradication of Ebola in Liberia, he developed relationships with local health authorities, the WHO, eHealth Africa and Global Communities Development. This enabled inter-agency understanding and the successful recruitment of local nationals to staff a facility built from scratch. The Unit was opened 6 days after Tim and the major contractor (PAE) assumed responsibility for it, and passed its WHO audit a week later. Tim then focused on the development of collective capability and indigenous capacity building, resourcing incremental improvements against the most challenging of logistic supply lines, and contributed to the long term future of health infrastructure improvements in South East Liberia, advising Aspen Medical, PAE and US AID accordingly.

Tim’s portfolio includes command and leadership appointments within severely testing international operational environments and in the training domain. He has briefed senior levels of leadership up to Cabinet level in highly volatile settings. He has experience in emergency and crisis management, training design and delivery, policy development and longer-term contingency planning, using adaptable risk management techniques in tactical to Strategic situations and organisational change, where a combination of proactive diplomacy and swift action has been required.

Troy Edward

Troy is an experienced senior manager with strong capability in all aspects of security, risk, crisis and emergency management. He has a depth and diversity of skills from over 20 years’ experience across a broad section of industry including aviation, resources, infrastructure, transport, government, maritime and essential services. Troy’s core strength is developing and implementing security and crisis management programs, including policy and plan development in complex organisational environments. Troy holds a Bachelor of Science (Security), a Diploma of Security and Risk Assessment, Diploma of Business Management, Certificate 4 Workplace Training and Assessment.

Parul Ghosh

Parul is the Senior Associate in South Asia for GoCrisis. Parul Ghosh is a development professional based in Mumbai, India who has worked on issues like Disability Rights, Gender based violence in India and Youth empowerment. Through her work, especially in the space of disability rights, policy and accessibility, she has implemented projects globally and worked towards setting up of local networks in Africa, Arab Region and the Commonwealth of Independent States, while liaising with global agencies such as the United Nations (DESA), Bank Information Centre, World Health Organisation, among many others. Parul has also worked extensively in India towards access, legislations and policies.

Barbara Kracht

Having held the prestigious position of Vice President of Media Relations for Airbus, Barbara has exceptional experience in Media Relations, Communications and Crisis communications. Barbara built up and led the Airbus commercial aircraft Media Relations department during most of her career and then the Airbus Military Communications for four years prior to her retirement from Airbus.

Barbara had to advise on, manage and master many kinds of crisis, including multiple aircraft accidents. This gave her a unique insider’s experience and a wealth of knowledge in all what post-accident crisis communications entails. Barbara is based in Toulouse and speaks fluent English, French, German and Spanish.

Wilfred Kreuger

Wilfred has 20 years’ airport operations experience. He has serviced flagship carriers such as British Airways, Lufthansa, Austrian Airlines, Turkish Airlines, Egypt Air, FlyBe and Malaysian Airlines. His ground handling experience over the years included roles as station head, load controller, turnaround coordinator and flight manager.

Wilfred was Station Head for Malaysia Airlines during the MH17 tragedy where he supported the airline’s response in Amsterdam as the Airport Crisis Centre Coordinator, field manager and logistics manager.

Anna Carrel

Anna has 6 years’ experience in the health and care industries. She has extensive contact centre experience, including at Bupa, a global private medical insurance provider where she managed difficult calls and decisions involving approving or denying private medical treatment. She supported the HR and volunteer services at Thames Hospice in the United Kingdom. Thames Hospice is an NGO providing expert care for people living with life-limiting illnesses. A vital part of their work is also supporting their loved ones. Anna was part a highly skilled team who works with the patient, their family and carers, to develop a complete programme of care tailored to their individual needs at the Hospice in Windsor or in the patients’ homes. Before joining GoCrisis, Anna was Senior Pre-Boarding Coordinator, leading a large team at Cielo, an outsource global recruitment company recruiting talent for the healthcare, life sciences, financial, engineering, consumer and IT industries.

Consultants and Support Staff

GoCrisis has a team of Social Media and Support Staff in our response team. The team consists of experienced, energetic and professional people. All our team members have been trained in stress management, crisis communication skills, soft skills and Psychological First Aid.

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