GoCrisis recently provided call centre capacity to a client who had an issue over a long weekend where they were unable to secure resources from their business call centre to answer an influx of phone calls from concerned customers. Our team jumped into action and provided much needed call centre agent capacity in crisis.
The GoCrisis Contact Centre Service gives clients the choice to either have our agents on-site to work alongside your team, or we can provide a virtual service which covers all time zones across the world. Apart from individual campaign training, our agents are annually trained on crisis communications and Psychological First Aid Principles.
Please get in touch if you like to find out more on the GoCrisis Contact Centre Service at firstname.lastname@example.org .